CX Engagement Specialist (Community Manager Sr.)

- Experience in radio, television or media.

- Heavy user of Twitter, Facebook, Instagram and Youtube.

- Three year of experience as CM with major brands.

- Advance English level.

- Good writing and spelling.

- Create, publish and moderate (respond / hide / report cases to the corresponding area) all the creative content provided in the defined RRSS channels.

- Coordinate content production and implementation with external agency.

- RTM event coverage.

- Coordinate with the media agency the implementation of advertising guidelines in the contents published in the RRSS.

- Participate in all team meetings with the objective of reporting the performance of the communication in RRSS and giving input on the proposed content.

- Management of crisis alerts received directly in the RRSS channels of the brand, tracking them and action proposal.

- Realization of monthly quantitative and qualitative reports of the performance in the RRSS.

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